Inquiries regarding online shopping

<Regarding the handling of customer support in the ongoing new coronavirus pandemic>


Thank you for your patronage.
We would like to express our heartfelt sympathy to all those suffering from the disease and otherwise affected by the current pandemic.

In light of the announcements made by the Japanese national government and various municipalities regarding the new coronavirus pandemic, we will be implementing modified business hours and closing the phone support line during the time period below. These measures are intended to ensure the health and safety of our employees and help to curb the spread of infection.

■Business hours: 11:00 a.m. – 5:00 p.m.
■Applicable time period: Starting April 9 (Thursday), 2020 and continuing for the foreseeable future.
*Although the phone support line will be closed, we will continue to accept inquiry emails via our contact form. Please be aware that response times may be slower.

In addition, pick-up and delivery services to some areas are delayed or stopped. As a result, the delivery of ordered products may take significantly more time than usual in some cases.
We apologize for the inconvenience. Thank you for your understanding.

[About the delivery delay due to COVID-19 infection spread]

Product delivery has been delayed along with the decrease in aircraft and the increase in international mail due to the spread of COVID-19 infection.
There is a possibility to stop delivery for some areas.
We apologize for any inconvenience this may cause and thank you for your understanding.

You can check the news about delivery delays or suspensions from website below.

EMS website
https://www.post.japanpost.jp/int/information/index_en.html

MASTERMIND TOKYO ONLINE STORE Customer Center

Hours of operation:10:00~18:00(except Saturdays, Sundays, holidays)* Japan time

Contact form
  • We respond to inquiries in the order in which we receive them, so please be aware in advance that it may take time to reply.
  • Additional time may be required for inquiries received outside of business hours, when there are an unusually large number of inquiries, and/or when the matter requires additional confirmation.
  • We will respond to inquiries received outside of business hours on or after the following business day.
  • If you have questions about products purchased outside of this online store, please contact the retailer directly.

Inquiries regarding products and our service

ISOLAR CO.,LTD.

Hours of operation:10:00~18:00(except Saturdays, Sundays, holidays)* Japan time

Contact form