Inquiries regarding online shopping

≪Notice Regarding Shipping and Customer Support During New Year's Business Holiday Period≫

Our New Year's business holiday period is as listed below.
We apologize for any inconvenience.

[Business Holiday Period: Monday, December 29, 2018 - Friday, January 4, 2019]

About Customer Support:
Correspondence will be responded to on or after Monday, January 7, 2019 in the order they were received.
As a result, it may take some time to respond to all inquiries.

About Shipping:
Orders received on or after Saturday, December 29 will undergo arrangements for delivery in the order they were received starting on Friday, January 4, 2019.

We apologize for any issues or inconveniences caused due to this holiday period and sincerely appreciate your understanding.

MASTERMIND TOKYO ONLINE STORE Customer Center

Hours of operation:10:00~18:00(except Saturdays, Sundays, holidays)* Japan time

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  • We respond to inquiries in the order in which we receive them, so please be aware in advance that it may take time to reply.
  • Additional time may be required for inquiries received outside of business hours, when there are an unusually large number of inquiries, and/or when the matter requires additional confirmation.
  • We will respond to inquiries received outside of business hours on or after the following business day.
  • If you have questions about products purchased outside of this online store, please contact the retailer directly.

Inquiries regarding products and our service

ISOLAR CO.,LTD.

Hours of operation:10:00~18:00(except Saturdays, Sundays, holidays)* Japan time

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