Inquiries regarding online shopping

[About the delivery delay due to COVID-19 infection spread]

Due to the impact of COVID-19, delivery of products to some regions is currently delayed.
Please check the news page of each shipping company for details regarding delivery delays and outages.

Shipping to Mainland China: SF Expless

Shipping to Other regions and countries: EMS

[Shipping to Australia and the United States]

Since the EMS for the United States and Australia has been suspended, we will change to delivery by DHL as an emergency response at our shop.
Please be assured that there will be no difference in shipping charges related to this change.

Shipping to Australia and the United States: DHL*Temporary

<Regarding the handling of customer support in the ongoing new coronavirus pandemic>

Thank you for your patronage.
We would like to express our heartfelt sympathy to all those suffering from the disease and otherwise affected by the current pandemic.

In light of the announcements made by the Japanese national government and various municipalities regarding the new coronavirus pandemic, we will be implementing modified business hours and closing the phone support line during the time period below. These measures are intended to ensure the health and safety of our employees and help to curb the spread of infection.

■Business hours: 11:00 a.m. – 5:00 p.m.
■Applicable time period: Starting January 12 (Tuesday), 2021 and continuing for the foreseeable future.
*we will continue to accept inquiry emails via our contact form.
In addition, collection and delivery have been suspended or delayed in some areas. As a result, there may be a significant delay in shipping the ordered items.
We apologize for the inconvenience, and thank you for your understanding.


Hours of operation:10:00~18:00(except Saturdays, Sundays, holidays)* Japan time

Contact form
  • We respond to inquiries in the order in which we receive them, so please be aware in advance that it may take time to reply.
  • Additional time may be required for inquiries received outside of business hours, when there are an unusually large number of inquiries, and/or when the matter requires additional confirmation.
  • We will respond to inquiries received outside of business hours on or after the following business day.
  • If you have questions about products purchased outside of this online store, please contact the retailer directly.

Inquiries regarding products and our service


Hours of operation:10:00~18:00(except Saturdays, Sundays, holidays)* Japan time

Contact form