Inquiries regarding online shopping

≪Delivery & Customer Support During Summer Holiday≫


■ Summer holiday: August 11 (Tue) – August 14 (Fri)

<Customer Support>
We are closed for the summer holiday between August 11 (Tue) and August 14 (Fri).
*We will continue to offer support services through email.
*Please note that our response may take longer depending on the amount of inquiries we receive.

<Shipping Service>
We will suspend our shipping operation on August 13 (Thu) and 14 (Fri).
*We will resume the normal shipping operation from August 17 (Mon).
*The delivery may take a few days longer than usual, as we ship items in sequential order as soon as we are ready.
*Deliveries may be delayed in case of overwhelming orders or traffic situations.
*Delivery on a specific day will be temporarily disabled.

Our apologies for any inconveniences caused during the holiday. We thank you for your kind understanding.

[About the delivery delay due to COVID-19 infection spread]

Due to the impact of COVID-19, delivery of products to some regions is currently delayed.
Please check the news page of each shipping company for details regarding delivery delays and outages.

Shipping to Mainland China: SF Expless
https://www.sf-express.com/cn/sc/

Shipping to Other regions and countries: EMS
https://www.post.japanpost.jp/int/information/index_en.html

[Shipping to Australia and the United States]

Since the EMS for the United States and Australia has been suspended, we will change to delivery by DHL as an emergency response at our shop.
Please be assured that there will be no difference in shipping charges related to this change.

Shipping to Australia and the United States: DHL*Temporary
https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html

<Regarding the handling of customer support in the ongoing new coronavirus pandemic>


Thank you for your patronage.
We would like to express our heartfelt sympathy to all those suffering from the disease and otherwise affected by the current pandemic.

In light of the announcements made by the Japanese national government and various municipalities regarding the new coronavirus pandemic, we will be implementing modified business hours and closing the phone support line during the time period below. These measures are intended to ensure the health and safety of our employees and help to curb the spread of infection.

■Business hours: 11:00 a.m. – 5:00 p.m.
■Applicable time period: Starting April 9 (Thursday), 2020 and continuing for the foreseeable future.
*Although the phone support line will be closed, we will continue to accept inquiry emails via our contact form. Please be aware that response times may be slower.

MASTERMIND TOKYO ONLINE STORE Customer Center

Hours of operation:10:00~18:00(except Saturdays, Sundays, holidays)* Japan time

Contact form
  • We respond to inquiries in the order in which we receive them, so please be aware in advance that it may take time to reply.
  • Additional time may be required for inquiries received outside of business hours, when there are an unusually large number of inquiries, and/or when the matter requires additional confirmation.
  • We will respond to inquiries received outside of business hours on or after the following business day.
  • If you have questions about products purchased outside of this online store, please contact the retailer directly.

Inquiries regarding products and our service

ISOLAR CO.,LTD.

Hours of operation:10:00~18:00(except Saturdays, Sundays, holidays)* Japan time

Contact form