SHOPPING GUIDE

  • Note:
    This site accepts orders from customers in Hong Kong, Taiwan, Malaysia, Thailand, Singapore, Macau, South Korea, Australia, Canada, the United States.
    Note that we cannot accept orders from any countries or territories not listed above.
    If you place an order from a country or territory not listed above, it will be canceled.
    Thank you for your understanding.

Ordering

Shopping Guide (how to order)

  • STEP1 Adding an item to your cart

    Ordering from the MASTERMIND TOKYO online shop requires registering as a member (free of charge).
    You can register in advance or during the checkout process.
    Registering as a member makes future orders easier.
    Registration gives you access to a range of convenient features, such as browsing your order history.

    *Note that this site sells products made from materials or substances that are restricted for import in some countries.
    Order only after confirming that the products you plan to purchase can be imported into your country.

  • STEP2 Checking your shopping cart from the global menu

    Hover your cursor over the Shopping Cart button on the top right of the screen. After confirming the contents of your cart, click the Shopping Cart button.

  • STEP3 Checking your cart contents

    You will see details on the products you selected. Make sure there are no mistakes before proceeding.
    You can also delete an item from your cart or change the quantity.
    Once you are satisfied with your order, click the Checkout button. This will take you to the order and checkout screen.

  • STEP4 Logging in

    Enter your e-mail address and password.
    Click Log In. Now you will proceed to selecting a payment method.
    If you a first-time user, click Register. You can then proceed to the Member Registration page.

  • STEP5 Entering the shipping destination

    Here you can enter your shipping destination.
    You can add a new shipping address or use the address we have on file for you from a past order.

    *We cannot ship orders to countries other than the below.
    Shipping available to: Hong Kong, Taiwan, Malaysia, Thailand, Singapore, Macau, South Korea, Australia, Canada, the United States.

  • STEP6 Selecting a payment method

    Select your payment method here.
    Payment for your order can be made with credit card (online payment) or UnionPay card, ALIPAY, and PayPal.

  • STEP7 Confirm or change order details

    Orders cannot be changed after being placed. We do not accept returns or exchanges of products after arrival.
    Ensure that your cart contents are correct before proceeding.
    You can not change the details of your order, your billing and shipping information, and method of payment.
    After completing the checkout process, you will receive a confirmation e-mail at the address you used when checking out.
    This e-mail will list the expected delivery date and other details.
    *You can also check this information from the My Account page. (requires logging in)

Product details page

  • Product details

    1. Product images

    The product images on this site show the products photographed from the front (some exceptions apply).
    Products are photographed to appear as close as possible to their actual color, but your monitor calibration settings or mobile device color settings may display the color slightly differently.

  • 2. Consumption tax

    All prices listed show the price before consumption tax is applied.

  • 3. Inventory

    Inventory is periodically updated to reflect availability.

  • 4. Wishlist function

    The MASTERMIND TOKYO site lets you select products you are interested in and save them on a Wishlist.
    If you want to check them later when you have more time or are debating on whether to order, you can use the Wishlist to help you. *Note that storing an item on your Wishlist does not reserve the item for you.
    *The Wishlist is limited to use on items currently available.

    “Holding” items
    Note that the Wishlist is not a guarantee of products being “held” for you.

Order limit

  • The maximum number of items you can purchase per order is limited.
    If your order exceeds this limit, please group your order into smaller orders.
    Maximum items
    You can order up to 20 items per order.
    Maximum order amount
    You can order up to ¥1M (tax inclusive) in items per order.

About the shopping cart

  • Items added to your shopping cart are stored in the cart for 15 minutes. Note that they are not physically held or reserved for you during this time. Items are only held for your order once you finish checking out, so we recommend completing the checkout process as soon as possible.

  • Adding items to your shopping cart

    From a product’s details page, select the size and color you desire and click the Add to Cart button on the bottom of the screen.

  • Viewing your shopping cart

    Click the Cart icon seen at the top right of the screen to view your cart contents.
    You will see a list of items you have added to your cart.

  • Quantities

    Each time you add an item to your cart, one unit of that item is added.
    To change quantities, enter the desired amount on the shopping cart page.

Checking your order

  • How to check your order

    When your order completes, we will send an Order Confirmation e-mail to the address you used when ordering.

    *The e-mail contains your order information; please double-check it to ensure there are no errors.
    *Note that the e-mail may take some time to arrive depending on server status. If you do not receive a confirmation e-mail after some time, please contact the MASTERMIND TOKYO Customer Service Center.

  • Checking your order history on MASTERMIND TOKYO

    1. Click My Account in the menu at the top right of the screen to proceed to My Account.
      (If you are not currently logged in, you will be taken to the login page.)
    2. From the menu list on the left side of the my account page, click Order History to proceed to the Order History page.
    3. You will see a list of past orders. Click the Details button for the order you wish to check. The details of your order will be displayed.
  • Changing and canceling orders

    Note that orders cannot be canceled or changed after they are placed. When ordering, double-check the size, color, price, and quantity.

Payment

Payment

Payment for your order can be made with credit card (online payment) or UnionPay card, ALIPAY, and PayPal.
The payment amount includes the price of products displayed on the respective product pages, overseas shipping & handling fees, and other processing fees (if other services are ordered).
*Note that customs and duties are not included in the listed price. The buyer is responsible for paying inbound customs and duties fees. Note that there may be limits on the maximum import value depending on your country of residence.

  • Credit card payment (online payment) *No processing fees

    Payment method: credit cards we support that allow single lump-sum payment are listed below

    Your credit card information is sent over an encrypted SSL(*) connection and safely processed on the VeriTrans system. Know that your data is safe and secure. (*We use SSL(Secure Sockets Layer) encryption to allow you to submit your data in a safe and secure format. You do not need to worry about your data being leaked when submitting. We also do not retain credit card information. Know that your data is safe and secure.

  • Receipts

    If paying by credit card (online payment), you will find a receipt in the package.
    If paying by COD (cash on delivery), the shipping company will issue you a receipt.
    Note that receipts cannot be reissued under any circumstances.

  • Changing payment method after ordering

    The payment method cannot be changed once an order is placed.

Shipment

  • This site accepts orders from customers in Hong Kong, Taiwan, Malaysia, Thailand, Singapore, Macau, South Korea, Australia, Canada, the United States.
    Note that we cannot accept orders from any countries or territories not listed above.
    If you place an order from a country or territory not listed above, it will be canceled.

    Shipped by: EMS
    Your package will include a billing slip and receipt (on one sheet). This sheet should be stored for 10 or more days after purchase. Note that there may be cases where delivery is behind schedule or where the item is no longer being sold, making delivery impossible. If that occurs, we will notify you by e-mail.

    Customs and duties
    Note that customs and duties are not included in the listed price. The buyer is responsible for paying inbound customs and duties fees. Only proceed to purchase after confirming the above.

Supported shipping regions

  • - Shipping regions
    Products are available to ship to the following countries and territories.

    Supported countries Shipping areas
    Hong Kong All regions
    Taiwan All regions
    Malaysia All regions
    Thailand All regions
    Singapore All regions
    Macao All regions
    Republic of Korea All regions
    Australia All regions, excluding the Christmas Islands, Cocos Islands, Norfolk Island, and Lord Howe Island.
    Canada All regions
    U.S.A All regions, excluding US army bases beginning with the zip codes 090-098, 962-966, and 340.

    *Excludes cases where delivery is impeded by weather, natural disasters, traffic conditions, wartime, et cetera
    *Note that we do not accept orders from countries and territories not listed above.

Checking your order after it ships

  • Once your order is shipped, you will receive an e-mail from MASTERMIND TOKYO notifying you of shipment

    • Errors to shipping address
      If you made an error to the shipping address when registering, your package may be held at the shipping company.
      Please check the tracking number and provide the shipping company with your correct address.
      Note that if the item is not collected after a given time, the order will be canceled.

    • If your order is delivered while you are out
      Note that the shipping address for a shipped item cannot be changed.
      Products that are returned to us cannot be scheduled for redelivery. Thank you for your understanding.

Packaging

A single order can only be shipped to a single address.
Even if you place multiple orders to the same address, they will not be bundled together. (Shipping fees apply to each order.)

Changing shipment destination after ordering

Currently, we do not support changing shipment destination after ordering.

Returns/exchanges

  • Returns/exchanges

    We begin packing and preparing your order immediately after you place it, so we cannot accept returns on the basis of changing quantity, color, or size, refusing the package, long-term absence, or other cancellation reasons.

    Please check your order before finalizing the checkout process.
    In order to make the COD process smoother, we may contact you to confirm the details of your order before shipment. [TO REMOVE]
    *Note that if we find that you have returned an item for unsuitable reasons, we may revoke your account privileges.

  • If you receive a defective product or the wrong order

    If you discover defects in the product or receive an item different from that which you ordered, please contact the MASTERMIND TOKYO Customer Center within 10 days of receipt. A team member will contact you with next steps to take. Please check your order as soon as it arrives. We will exchange the product for a new one or refund your order.

Products

Product sizing

  • About the size chart

    You will find actual measurements of the product on each page, so you can use these as a guide when shopping. *Measurements are taken with the product laid out flat. Note that, depending on the design or style, there may be some variation in the dimensions.

  • Basic sizing and sizing guide

    Some items are listed with basic sizing distinctions (S, M, L, etc.) on the tag or elsewhere. Please refer to the sizing guide on a product’s page to see the intended body size and type for a given size (height, bust, waist, hip, etc.) Note that basic sizing differs from actual product dimensions; please confirm the dimensions before placing your order.

  • Alterations (hemming, etc.)

    We do not offer an alterations service.
    Note that there is also no in-store alterations service. Thank you for your understanding.

Member details

Member registration

Ordering from the MASTERMIND TOKYO online shop requires registering as a member (free of charge). Registering as a member makes future orders easier. Registration gives you access to a range of convenient features, such as browsing your order history.

  • Consent to member agreement

    Enter the requisite personal information to register. Before proceeding to a new registration, read the Member Agreement. If you proceed to register, you will be deemed to have consented to the Member Agreement.

  • New registration procedures

    1. Click the Login/Register button on the top right of the screen to create an account.
    2. Complete the registration form and read the terms and conditions on use of personal information, then place a check next to “Consent to the usage agreement and handling of personal information” and click “Register.”
    3. 3. We will send you a registration confirmation e-mail for you to check. If you do not receive the e-mail within 15 minutes of registration, please contact us. *If your e-mail client or provider is set to block certain domains for anti-spam purposes, automated e-mails may fail to arrive. Please check your e-mail settings if our e-mails do not arrive.
      *E-mails are sent from the domain. Please configure your e-mail filters so that you can receive e-mails from this domain.
  • Illegal characters

    You cannot use special characters or symbols specific to your device. If you enter illegal characters, an error message will appear. Follow its instructions to delete the illegal characters.
    Illegal characters

    • Roman numerals
    • Other special characters

Registration

If you are moving or have changed computers, you can update your personal details here. You can also check your current personal details.

  • Reviewing/changing personal details

    • Click Log In/Register on the menu at the top right of the screen to proceed to My Account. (If you are not currently logged in, you will be taken to the login page.)
    • Click Personal Details on the My Account page to proceed to a menu where you can change your details.
    • You will see your personal details here and can confirm/change them, then click the “Save these Details” button to update the changes.
  • Changing your password

    You are free to change your password.

  • How to change your password

    • Click Log In/Register on the menu at the top right of the screen to proceed to My Account. (If you are not currently logged in, you will be taken to the login page.)
    • Click Personal Details on the My Account page to proceed to a menu where you can change your details.
    • Enter a new password and click Register these Details to save your new password.
  • Newsletter subscription settings

    You can change newsletter subscription settings here.

  • Changing newsletter subscriptions:

    • Click Log In/Register on the menu at the top right of the screen to proceed to My Account. (If you are not currently logged in, you will be taken to the login page.)
    • Click Personal Data on My Account, then uncheck “Subscribe to e-mail newsletter.”
    • You will see your settings here and can confirm/change them, then click the “Save these Settings” button to update the changes.

My Account

  • Personal data

    Here you can review and change your personal details.

  • Address (only applies to ONLINE STORE)

    The address book lets you save other addresses to send products to besides your own.

  • Order history (only applies to ONLINE STORE)

    Here you can see your order status and history. *This feature is only used on the ONLINE STORE.

  • Wishlist (only applies to ONLINE STORE)

    Here you can maintain a list of products to check later.

About the e-mail newsletter

Subscribing to the MASTERMIND TOKYO newsletter lets you get details on recommended products, new arrivals, and in-store and online exclusives. The newsletter is distributed free of charge, so we invite you to register.

Wishlist

The Wishlist function lets you easily bookmark items you want to see later -- it just takes one click from the item’s product page. This service requires member registration. You can further drill down and select your favorite items to add to your Wishlist, then later add them directly to your cart from there next time you shop.

  • Using the Wishlist

    • From the general list of products, open the Quick View and select color and size, then click Add to Wishlist. From a product’s details page, select color and size, then click Add to Wishlist. (If you are not currently logged in, you will be taken to the login page.)
    • To check items on your Wishlist, click the My Account icon on the top right of the screen and click Wishlist. (Login required)
    • Clicking the Delete button on the right side of an item on your Wishlist will remove it.

About this site

Mobile site

  • Domain settings

    *The MASTERMIND TOKYO newsletter is sent from the domain. Please configure your e-mail filters so that you can receive e-mails from this domain.

Security

Operating environment and settings

  • Recommended system

    Note that accessing this web site with a system other than those listed below may cause some areas to display improperly or cause functionality to not work. We also recommend enabling automatic browser and OS updates for your security.
    *Recommended system is one that combines the above OS and browser requirements.

    Mobile site OS
    iOS8 or later/Android 5.0 or later
    Browser
    Latest version of Google Chrome, FireFox, or Safari
    *Note that only the above browsers are supported.

    Desktop site
    [OS] Windows Vista or later/Mac OS X 10.4 or later
    *Recommended system is one that combines the above OS and browser requirements.
    Browser
    Internet Explorer 11 or later/latest version of Google Chrome/latest version of Firefox
    *Note that only the above browsers are supported.

    If using Android4.0 or earlier or Internet Explorer10.0 or earlier:
    Note that some parts of the site may not function correctly.
    Please update your OS and browser to the latest version before proceeding.

  • Use of cookies

    MASTERMIND TOKYO makes use of cookies to improve your browsing experience. Please set your browser to accept cookies.

    Internet Explorer
    1. From Tools, Select Internet Options.
    2. From the Internet Options screen, click the Privacy tab.
    3. Set your privacy settings to Medium or lower.
    Google Chrome
    1. From Google Chrome Settings, click Options (O).
    2. From Advanced Settings, click the Content Settings button in the Privacy section.
    3. Place a check next to Cookies: Allow local data to be set (Recommended).
    4. Close all options tabs.
    Firefox
    1. From Tools, select Options.
    2. Open the Privacy menu and, from the History pane, select “Accept cookies from sites.”
    3. Also select “Accept third-party cookies.”
    4. For “Keep until,” select, “Specified by site.”
    Safari
    1. Select Environment Settings from the Safari menu.
    2. Select Security and place a check next to Always Accept Cookies.
    3. Close all menu windows.
  • JavaScript

    MASTERMIND TOKYO makes use of JavaScript to improve your browsing experience. Please enable JavaScript in your browser settings.

    Internet Explorer
    1. From Tools, Select Internet Options.
    2. From the Internet Options screen, click the Security tab.
    3. Click Customize Levels.
    4. From the Scripting section, enable Active Scripting.
    5. *If your privacy settings are set to Medium-High or higher, click the Edit button on the Web Sites pane and add http://www.mastermindtokyo.com to your allowed list of sites, then click Allow.
    Google Chrome
    1. From Google Chrome Settings, click Options (O).
    2. From Advanced Settings, click Content Settings in the Privacy section.
    3. Place a check in the Javascript section next to Allow running Javascript on all sites.
    4. Close all options tabs.
    Firefox
    1. From Tools, select Options.
    2. Open Content and select Enable Javascript.
    Safari
    1. Select Environment Settings from the Safari menu.
    2. Select Security and place a check next to Enable Java in the Web Content section.
    3. Similarly, place a check next to Enable JavaScript in the Web Content section.
    4. Once the above two sections have checkmarks, close all menu windows.

Passwords

The MASTERMIND TOKYO site makes use of customer e-mails and passwords as login credentials to protect personal information. New passwords must be six or more half-width alphanumeric characters.

    1. For security purposes, we discourage using easily identifiable numbers like birthdates and telephone numbers.
    2. You will need your e-mail and password to log in and review or change orders or member details, so store these carefully and ensure that they are not seen by others.
  • Changing your password

    1. Click Log In/Register on the menu at the top right of the screen to proceed to My Account. (If you are not currently logged in, you will be taken to the login page.)
    2. Click Personal Details on the My Account page.
    3. Enter a new password and click Register these Details to save your new password.
  • Forgotten passwords

    1. Click “Forgotten password?” on the login screen.
    2. Enter your registered name (in katakana) and e-mail address and click Submit.
    3. You will receive a password reset e-mail from the mastermindtokyo.com domain. Next, click the URL you receive in that e-mail.