Notation based on the Act on Specified Commercial Transactions
- Merchant name
- TSI CO.,LTD.
- Merchant address
1-2-3 Kita Aoyama, Minato-ku, Tokyo
※For inquiries about online stores, please refer to the "Customer support" section.
- Representative director and CEO: Tsuyoshi Shimoji
- Product prices
- Displayed on each product
- Product delivery dates and returns process
Delivery dates: delivered 2-7 business days after receiving an order
Product exchanges and returns are, as a rule, not accepted. Note that where the product is defective, or if a product differing from that ordered is received, returns and exchanges are accepted.
The customer must notify the vendor by means specified by the latter within 7 days of receipt of the product. The vendor then exchanges the item for the correct one ordered or refunds the cost of purchase.
The costs of return shipment and shipment of a new item are borne by the vendor.
- Other fees
Overseas shipping charges (shipping charges, delivery insurance premiums)
Any fees not included in the "Price of the Product" or the "Necessary fees other than the price of the Product"：
Tax on importation, etc. of the country in which the purchaser resides
*The purchaser (importer) shall pay such fees separately in accordance with the laws and regulations of the country in which the purchaser (importer) resides.
- Payment method
- Payment by credit card, UnionPay card, ALIPAY, and PayPal
- Payment timeline
Credit card and other forms of payment: varies by the payment processing date and contractual terms for your credit card or other form of payment.
Please contact your payment service provider for details.
- EMS, SF Express
- Customer support
(Business hours: 10:00AM-6:00PM, excluding Saturday, Sunday, and holidays)
Please direct all your inquiries here.