关于网上购物的咨询

<About the Golden Week holiday period>

We would like to express our gratitude for your continued support.
Our company will be closed during the Golden Week holiday period as follows.
We will handle inquiries received during the holiday period and shipments of orders sequentially from Thursday, May 5
Please note that it may take longer to reply than usual due to the concentration of inquiries. Thank you for your understanding.

■ Golden Week holidays
Saturday, May 1, 2021 - Wednesday, May 5, 2021

[关于受COVID-19疫情影响而导致的送货延迟]

由于COVID-19疫情的影响,目前某些地区无法交付产品。
请查看各运输公司的新闻页面,以了解有关送货延迟和停运的详细信息。

运送至中国大陆:顺丰速运
https://www.sf-express.com/cn/sc/

运送到其他地区和国家:EMS
https://www.post.japanpost.jp/int/information/index_cn.html

[运送到澳大利亚和美国]

由于美国和澳大利亚的EMS已暂停,作为紧急措施,我们会将商店的运货方式更改为DHL。
请放心,此更改不会使运费发生任何变化。

运送到澳大利亚和美国:DHL *临时
https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus-zh.html

<Regarding the handling of customer support in the ongoing new coronavirus pandemic>


Thank you for your patronage.
We would like to express our heartfelt sympathy to all those suffering from the disease and otherwise affected by the current pandemic.

In light of the announcements made by the Japanese national government and various municipalities regarding the new coronavirus pandemic, we will be implementing modified business hours and closing the phone support line during the time period below. These measures are intended to ensure the health and safety of our employees and help to curb the spread of infection.

■Business hours: 11:00 a.m. – 5:00 p.m.
■Applicable time period: Starting January 12 (Tuesday), 2021 and continuing for the foreseeable future.
*we will continue to accept inquiry emails via our contact form.
In addition, collection and delivery have been suspended or delayed in some areas. As a result, there may be a significant delay in shipping the ordered items.
We apologize for the inconvenience, and thank you for your understanding.

MASTERMIND TOKYO ONLINE STORE 在线商城客服中心

营业时间:10:00~18:00(周六,周日,节假日除外)* 日本时间

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  • 我们按照收到的顺序回复查询,因此请提前了解可能需要一段时间才能回复。
  • 在工作时间以外收到的查询可能需要额外的时间,当有非常多的查询时,和/或此事需要额外确认时。
  • 我们将回复在下一个工作日或之后的营业时间以外收到的查询。
  • 如果您对在线商店以外购买的产品有疑问,请直接与零售商联系。

关于产品和我们的服务的询问

TSI CO.,LTD.

营业时间:10:00~18:00(周六,周日,节假日除外)* 日本时间

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